Cancellation Policy 


The following terms and conditions apply to all sightseeing tours booked with Jasper Hinton Air Inc.. 


Your reservation will be confirmed 3-days prior to your flight. We will make every effort to contact you. (Please ensure we have the correct number to reach you at if you are travelling). At this time we will take a credit card number and customers are expected to make a full payment on their arrival at the heliport. No credit card charges will be processed without prior customer knowledge unless the cancellation policy has been broken.

Check-in Time 

Please plan to arrive 20 minutes prior to your scheduled flight time. This will ensure adequate time for payment, ticket processing and a safety briefing. If you know you are running late, please give us a call and we will accommodate you as best we can. Late arrivals may have to be rescheduled. 

Cancellation Policy 

In the event that you must cancel your reservation (after our 3-day check in) a minimum notice is required:

  • A minimum of 4 hours prior to any sightseeing flight
  • A minimum of 24 hours prior to any other flight (private charters)

Any cancellations inside of these time frames will result in a 50% non-refundable charge to the credit card used to secure your booking.

In the event of inclement weather, we will make every effort to notify you an hour before your tour to cancel or reschedule your flight. If you feel the weather may be a factor or are travelling more than an hour to our base, please call before leaving.

We do not charge for tours that are cancelled due to weather, or forest fire smoke.

Important Notice: Jasper Hinton Air Inc. reserves the right to cancel at any time before or during a flight for weather, maintenance or emergency. In these cases, your reservation will be arranged for another time that day, or another day that may work for you.

Baggage Policy 

Backpacks and coats may be left at the base during flights. However, Jasper Hinton Air Inc., its employees and owners are not responsible for loss of and or damage to personal property. 

Method of Payment 

We accept cash, e-transfers, debit cards, VISA, MasterCard. Personal cheques are not accepted. Gift cards are not redeemable for cash. 

Age limits and children’s pricing 

Children can ride in a helicopter providing they can be secured in seat belts and wear a headset or hearing protection.  Car seats can be installed in most aircraft and babies under 2 year old can be seated on the lap of an adult.


Our helicopter seats up to 6 passengers, as such, you may be accompanied by other guests on your tour. If you wish to reserve a helicopter for your exclusive use, please call our office to book a private charter.

 Limits of Liability 

Passengers assume all risk of personal injury, death or property loss resulting from any cause whatsoever including, but not limited to, the inherent risks of helicopter travel, or negligence on the part of Jasper Hinton Air Inc., and its employees. Passengers agree that Japer Hinton Air Inc. and its employees shall not be liable for any such personal injury, death or property loss and releases Jasper Hinton Air Inc. and its employees and waives all claims with respect thereto.